FAQs
Shipping
Are you still fulfilling online orders?
Yes! BeautyHAC.com is still open 24/7. The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with all external fulfillment partners to ensure they’re taking necessary safety precautions.
When can I expect to receive my Beauty HAC package— are there currently processing or shipping delays?
We are working closely with our external partners and carriers to ensure your Beauty HAC can reach you as quickly as possible. See below for the most up-to-date information:
Estimated Shipping Time
United States: Standard: 5-7business days, Rush 1-2 business days
Where does Beauty HAC ship?
Beauty HAC currently ships to the 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.
We are working on bringing BeautyHAC everywhere around the world. Tag us @BeautyHAC to let us know where you live!
Tell me about shipping to the U.S.
We offer two shipping speeds, because sometimes you can wait and sometimes you can't.
- Standard (5-7 business days): FREE
- Rush (1-2 business days): $20
PS: Standard shipping is free with every order. Please allow 1 to 2 business days for us to receive and process your order. Please note, We only offer Rush Shipping to the 48 contiguous states.
NOTE: Please allow 1-3 business days for order processing, as we are experiencing some delays in our national regions.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will it take to ship to Alaska, Hawaii?
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via HACTeam@BeautyHAC.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email HacTeam@BeautyHAC.com.
How can I change the country I am shopping in?
To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).
Are there limitations with shipping fragrance in the U.S.?
Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.
Product
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing HacTeam@BeautyHAC.com.
What skin types are Beauty HAC products suitable for?
Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and formulated without parabens.
Will my product melt/dry/freeze/expire/etc.?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.
Are you cruelty free?
We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.
Can I sell the products on my own site?
Unfortunately, your purchase of BeautyHAC products is only for your personal use. By purchasing BeautyHAC products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your BeautyHAC. Please reach out to HacTeam@BeautyHAC.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—BeautyHAC packages don’t include return slips. Just reach out to HacTeam@BeautyHAC.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30-day timeframe, please reach out to HacTeam@BeautyHAC.com.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at HacTeam@BeautyHAC.com and we’ll be sure to get you the Beauty HAC you ordered!
Billing
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Can I remove a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at HacTeam@BeautyHAC.com.
What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at HacTeam@BeautyHAC.com. We’re happy to help!
What is Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments by Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. Auto-Ship orders do not qualify for Afterpay.
Where can I use Installments by Afterpay?
Installments by Afterpay can only be applied to purchases made on BeautyHAC.com.
Can I use Installments by Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard or American Express (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ.
When will my items be delivered if I use Installments by Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
See the Shipping section above for information shipping.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on BeautyHAC.com using Installments by Afterpay.
What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders. Auto-Ship orders are not eligible for Afterpay.
How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at afterpay.com/privacy-policy.
Beauty HAC FAQ
How are Beauty HAC products different from other beauty brands?
We believe anything that touches your face should benefit your skin from the inside out and the outside in while saving you time and maximizing your results.
Most brands try to woo you with clever marketing and persuade you to ditch the products that you already love and convert theirs. Not us- we are beauty consumers too and we respect the time and money that you have invested in your current skincare. That’s where we come in- our Treatment Rollers are problem solvers that play well and, in most cases, enhance the benefits of your current routine.
Our formulas contain ingredients that your skin welcomes with every swipe and swirl of the roller and you will see results immediately and over time.
And, the best part- we aren’t hidden on a shelf or behind a dark website, we have a thriving community where we meet, chat and visit online -on the regular- so we can get to know you and your skin, answer questions and share ideas.
Roll with us and let’s reveal your very best skin together.
When is the next H-A-C launching?
We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at HacTeam@BeautyHAC.com. Don’t worry—we check it constantly.
Order Questions
How can I update my order?
Please email us at HACteam@BeautyHAC.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
Can I use multiple promo codes at checkout?
You can use one promo code per order. If you’ve encountered two valid Beauty HAC promo codes during your travels through the Internet, please choose the one you want to use more.
Order Cancellation
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email HACTeam@BeautyHAC.com and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email HACTeam@BeautyHAC.com if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at HACTeam@BeautyHAC.com (and include your original order number) and we’ll take a look!